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An exciting opportunity to join a national organisation in the head office, located in their friendly office in Westerham. We are looking for a confident local candidate to be a key part of the service team.
*This is a fixed term contract to cover maternity leave for a period of 12 months.
You will be given full training and your dutues will be:
•             Working as part of a team in the busy Service Department.
•             Allocated your own Technicians to look after.
•             Answering service line and Sales line when required.
•             Technician queries, access requests, access problems
•             Intermediary between Management and Techs
•             RAMS
•             Routine scheduled dates
•             Emergency Call outs
•             Logging, booking, costing ad-hoc job work
•             Checking if call outs have been completed
•             Updating Purchase Orders
•             Variety of emails on the Service inbox – all emails need some info
•             Opening the post when required
•             Collecting payments for Domestic job work and logging it on the system
•             Setting up new contracts, cancelling contracts, amending contracts on Service Tracker
•             State of Service for allocated Technicians
•             Working on our Cloud Base Service Tracker
•             Updating client portals.
•             Chasing Billing Queries.
Hours of work: Expected hours are Monday to Friday 09:00 to 17:00 core hours and on a rota to do 8-4pm per month.
