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Support the Regional Service Manager and Service Operations lead to improve productivity by taking responsibility for co-ordinating resources within their immediate team, and identifying and implementing areas for improvement within the service booking process.
Client Details
A well known manufacturing company based in Weybridge.
Description
- Processing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend site. Proactively communicate with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.
- Producing quotations using SAP, confirming and documenting price and site availability to customer.
- Processing customer orders and service partner purchase orders: check availability against customer's requested date and reserve in service planning system - arrange engineer.
- Communicating with credit controllers regarding credit checks / issues.
- Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets.
- Providing operational training to other temporary team members and compile data for analysis
- Reviewing systems to identify and design improvements to processes and procedures within the Internal admin Team. Discuss and agree any changes with the regional administration teams.
- Being the voice of your regional admin team to management to communicate issues and improvement plans.
- Communicating with the regional administration teams to arrange cover during periods of holiday, sickness and other absences.
- Prioritise mail to maintain customer satisfaction.
- Maintaining responsibility for administrative and customer service support for field service scheduling, warranty and contracts being processed in a timely and accurate manner.
- Delivering a high quality professional service to external customers and colleagues.
Profile
- Ability to develop and maintain good relationships internally/externally and at all levels
- Excellent presentation skills and a confident, engaging communicator
- Highly organised & able to prioritise
- Ability to work under pressure and maintain accuracy
- Demonstrate customer centric behaviours and a passion for customer service
- Competent in systems application
- Previous experience of working within a Customer Service role is essential, with a preference for someone who has worked in a technical environment.
Job Offer
- Immediate start
- Good rate of pay
- Working in a well established company
