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Customer Advisor Advanced

Reed
Posted a day ago, valid for 16 days
Location

Whitehaven, Cumbria CA28 7RF, England

Salary

£12.77 per hour

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The job title is Customer Service Advisor - Billing, located in Whitehaven, Cumbria.
  • This is a 12-month temporary assignment with the potential for permanent placement.
  • The hourly pay rate is £12.77, and full training will be provided for 8 weeks, Monday to Friday.
  • Candidates are expected to have excellent communication skills and the ability to manage customer queries effectively.
  • Experience in customer service is preferred, although specific years of experience are not mentioned.

Are you passionate about making a positive impact on people’s lives?

Do you excel in communication and negotiation? If so, we have the perfect role for you!

Role Details:

  • Job Title: Customer Service Advisor - Billing
  • Location: Sir Christopher Harding House, North Shore Rd, Whitehaven, Cumbria, CA286AX
  • Contract: 12-month temporary assignment with potential to become permanent
  • Hourly Pay Rate:£12.77 per hour
  • Training: Full training provided, Monday to Friday, 9am - 5pm for 8 weeks
  • Working Hours: 4-week rolling rota, 37 hours per week

Role Responsibilities:

We are seeking enthusiastic individuals to provide friendly customer service through various channels, including phone, web-chat, email, or written correspondence. To succeed in this role, you must prioritise your workload, react quickly, and work accurately, all while maintaining integrity, sensitivity, and empathy.

  • Deliver the highest levels of customer satisfaction and service at each interaction.
  • Manage customer contacts from receipt to resolution, ensuring all promised actions are completed and customers are kept informed.
  • Gather customer data to ensure records are complete.
  • Investigate and resolve customer queries to their satisfaction.
  • Discuss payment method options with customers.
  • Aim for telephone resolution.
  • Escalate accounts to Team Leaders when necessary to ensure the best outcome for the customer.
  • Handle complex back-office tasks such as splits and mergers, refunds, surface water queries, high measured bills, and new builds.
  • Proactively contact customers based on their interactions and feedback on automated systems.

Rota Option 1 - Standard:

  • Week 1: Mon - Fri 9-5
  • Week 2: Mon - Fri 10-6 + Sat 8-4 (including rest day)
  • Week 3: Mon - Fri 12-8
  • Week 4: Mon - Fri 8-4

Rota Option 2 - Shorter Fri & Sat:

  • Week 1: Mon - Thu 8-5, Fri 8-12
  • Week 2: Mon - Fri 9-6 + Sat 10-2 (including rest day)
  • Week 3: Mon - Thu 9-6, Fri 9-1
  • Week 4: Mon - Fri 11-8 + Sat 11-3 (including rest day)

Join us and be part of a team that values customer satisfaction and service excellence!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.