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Customer Service Advisor based in WhitehavenOffering £12.77 per hour, paid weekly - every Friday Start date: 2nd December 2024Full Time, temp to perm contract! We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided!The Role
- Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
- To identify and implement process improvements to improve service to the customer and operational performance
- To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
- Accurately record and process a variety of customer enquiries.
- Diagnose customer issues through detailed questioning and active listening.
- Investigate and interpret data held on a number of different systems.
- Manage customer expectations and set and agree timescales for actions to be performed.
- Promote products in line with marketing input.
- Conduct outbound calls following events and system unavailability.
- Review own performance statistics and take responsibility for personal development.
- Ability to be able to respond to and resolve written customer contacts.
The Hours:Our client is offering contracts for 37.5 hours with the option of 2 shift patterns:
?Option 1:
?Week 1: Monday - Friday, 9am-5pm
Week 2: Monday - Friday, 10am-6pm + Saturday 8am-4pm (1 weekday rest day)
Week 3: Monday - Friday, 12pm-8pm
Week 4: Monday - Friday, 8am-4pm
Option 2:
?Week 1: Monday - Thursday, 8am-5pm + Friday, 8am-12pm
Week 2: Monday - Friday, 9am-6pm + Saturday 10am-2pm (1 weekday rest day)
Week 3: Monday - Thursday, 9am-8pm + Friday, 9am-1pm
Week 4: Monday - Friday, 11am-8pm + Saturday 11am-3pm (1 weekday rest day)
The Pay: £12.77 per hour
- Paid weekly, every Friday
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