Customer Service Advisor

The Recruitment Co.

Posted 14 hours ago, valid for a month

Whitehaven, Cumbria CA28, England

£12.77 per hour

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for a Customer Service Advisor based in Whitehaven, offering a salary of £12.77 per hour, paid weekly on Fridays.
The role is full-time with a temp-to-perm contract, starting in January 2025.
Candidates should have a passion for customer satisfaction and be able to identify and implement process improvements.
Full training will be provided, and the position involves managing customer inquiries and promoting products.
Experience in customer service is preferred, but specific years of experience are not mentioned in the job description.

Customer Service Advisor based in Whitehaven

Offering £12.77 per hour, paid weekly - every Friday

Start date: January 2025

Full Time, temp to perm contract!

We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided!

The Role

Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
To identify and implement process improvements to improve service to the customer and operational performance
To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
Accurately record and process a variety of customer enquiries.
Diagnose customer issues through detailed questioning and active listening.
Investigate and interpret data held on a number of different systems.
Manage customer expectations and set and agree timescales for actions to be performed.
Promote products in line with marketing input.
Conduct outbound calls following events and system unavailability.
Review own performance statistics and take responsibility for personal development.
Ability to be able to respond to and resolve written customer contacts.

The Hours:

Our client is offering a range of rota's for you to choose from; opening hours are as follows:

Monday - Friday; 8am-8pm
Saturday; 8am-4pm

The Pay: £12.77 per hour

Paid weekly, every Friday

#CCNorthWest

Apply now in a few quick clicks