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Responsibilities:
- Processing customer orders
- Liaising with customers over phone and on email to resolve queries
- Assist with shipping information for customers
- Maintaining accurate records and keeping systems up to date
- Use of agreed company and customer shipping portals to book freight collections and monitor deliveries
- Providing general admin support to the team
- Previous customer service experience
- Strong communication skills, both written and verbal
- Competent IT skills, including Word, Excel and Outlook
- Ability to work to deadlines and under pressure
- Ability to work alone and as part of a team
Benefits:
- Up to £25,000 depending on experience
- 25 days annual leave
- Pension scheme
- Team events
- Virtual GP
Customer Service Administrator Up to £25,000 Whitstable
