Facilities Manager

Facilities Manager

Location: M3/M4/Home Counties – Multiple Sites

We are looking for a high-performing, energetic facilities professional to join our clients growing team. The successful candidate will oversee all day-to-day facilities management matters for a varied portfolio. Experience with managing agents is essential, as is the ability to hit the ground running. You must lead from the front, be hands-on, and excel in time management and prioritisation. 

Job Purpose:

To establish, develop, control, and manage services and operations on behalf of the landlord for a large property or sub-regional portfolio. Ensure compliance with all statutory regulations, internal policies, and best practices in service delivery.

Key Objectives:

• Ensure compliance with health, safety, environment, and security standards.
• Act as an ambassador for the company and leader of the team, driving standards and leading by example.
• Manage landlord and tenant expectations within set financial limits.
• Agree, monitor, and manage budgets to ensure cost, quality standards, and efficiencies are met.

Key Accountabilities:

• Ensure cost-effective provision of agreed facilities management services for the landlord(s).
• Lead the procurement and management of all relevant FM services, ensuring optimum standards.
• Monitor and control budgets, ensuring costs are allocated correctly and within agreed levels.
• Ensure compliance with all statutory and internal obligations for property operations and maintenance.
• Maintain and develop relationships with tenants and stakeholders to ensure service levels are maintained.
• Manage supplier relationships to ensure compliance and delivery of services.
• Ensure all building services and life safety systems are maintained as per scheduled frequencies.
• Contribute to the marketing of the property/properties, managing digital and other media where necessary.
• Identify training and development needs within the FM team, ensuring high competence and personal development.
• Ensure the FM team understands their roles and conduct regular operational reviews.
• Monitor the performance of the FM team and work with management and HR to resolve issues.
• Propose and develop environmental and sustainability opportunities, setting objectives and monitoring progress.
• Represent the company as a key contact for clients, tenants, suppliers, and other stakeholders

Person Specification:

• Excellent knowledge of current statutory legislation, especially regarding health, safety, and environment. IOSH qualification is essential.
• Proven experience managing contractors and service levels within agreed budgets.
• Experience managing complex buildings.
• Strong problem-solving skills and resource matching.
• Knowledge of service charges and budgeting techniques.
• Excellent organizational and time management skills.
• Self-motivated and able to work independently.
• Strong interpersonal and communication skills.
• Flexible approach to working patterns.
• Facilities management experience in retail or mixed-use environments.
• Interest in the property sector and tenant requirements.
• Good IT skills, particularly in Microsoft Word and Excel.