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One of The Black County's most highly regarded, successful and established Estate and Letting Agents are looking to recruit an experienced Lettings Accounts Assistant. This is a great company that have fantastic staff retention and the are known for their professionalism.
The successful person will support the Lettings Accounts team in managing a portfolio of residential properties. This role is crucial for ensuring the smooth running of the financial aspects of our property management operations.
The successful candidate will be responsible for:
- handling client accounts
- processing payments
- providing excellent customer service to landlords and tenants
- Financial Administration
- Monitor rent payments and manage arrears
- Reconcile payments, ensuring all transactions are correctly recorded
- Approve unreconciled payments, ensuring correct reference numbers for payments
- Manage maintenance invoices
- Collect property information and create invoices
- Split and allocate deposit payments on required systems
- Handle enquiries from landlords and tenants
- Resolve disputes or issues promptly and professionally
- Send landlord owner statements and payment advice statements
- Negotiate changes in rent due dates with tenants and landlords
- Discuss serving notice and prices with landlords for tenants in arrears
Tenancy Management:
- Set up new properties, tenants, and landlords in the system
- Manage move-out processes and update relevant systems, liaising with the Property Manager if in arrears
- Send rent reminders
- Handle rent increases and update relevant systems Account Queries:
- Address account queries from landlords, tenants, or staff needing accounting information Amend accounts by debiting or crediting
- Identify payments without reference numbers and manage them accordingly
- Manage changes in rent due dates, negotiating with tenants and landlords
- Manage rent increases and update relevant systems
General Administration
- Maintain accurate records of all letting’s activities
- Ensure all data is managed in accordance with GDPR regulations
- Support with ad hoc enquiries as needed Email Management:
- Manage emails across company systems.
- Approve unreconciled payments
- Handle invoices and rent reminders
- Manage arrears Additional Responsibilities:
- Help set up and pay deposits
- Chase outstanding invoice payments
- Set up new contractors as needed
- Handle call enquiries related to accounts and property management
- Send landlord owner statements when requested
- Process council property payments
- Assist team members with queries and tasks as needed
- Chase up rental payments and forward tenant statements
- Provide support for tasks forwarded by the Director/Manager
Knowledge, skills, experience and aptitude required:
- Minimum of GCSE’s (or equivalent) in Maths and English.
- Excellent communication and negotiation skills
- Strong organisational skills with the ability to manage multiple tasks simultaneously
- Attention to detail and accuracy in work
- Proficiency in Microsoft Office Suite
- Problem-solving mindset and willingness to learn
- Customer-focused with a commitment to delivering exceptional service
- Professional and proactive approach to work
- Strong attention to detail and accuracy
- Ability to work independently as well as part of a team
- Demonstrate commitment to individual and team tasks goals
- Adhere to core values
AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.
We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant.
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.
