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Enjoy a fulfilling role with a salary between 32,000 - 35,000 per year, plus a discretionary annual bonus. Benefit from 24 holidays plus bank holidays, a birthday day off, and a give-back day. The company also offers aHealth cash plan and team social events to keep things lively.
Our client is a forward-thinking bridging finance provider, offering tailored financial solutions for residential, semi-commercial, and commercial properties. With a commitment to people, values, and relationships, they aim to disrupt the industry and grow into a nationwide business.
As a Collections Team Leader, you'll be responsible for:
- Supporting customers throughout their loan lifecycle.
- Delivering positive customer experiences, even in challenging situations.
- Resolving complex issues promptly and effectively.
- Building quick rapport with customers and third-party suppliers.
- Conducting team 1-1s and producing management information to aid decision-making.
- Understanding the receivership and litigation processes thoroughly.
The Collections Team Leader role comes with a comprehensive package:
- Annual salary of 32,000 - 35,000.
- Up to 10% annual salary bonus
- Discretionary annual bonus.
- 24 holidays plus bank holidays, with an increase to 25 after one year.
- Birthday day off and give-back day.
- Westfield Health cash plan and 24-hour colleague assistance helpline.
- Convenient location near Wilmslow train station.
- Experience in property and collections managing a small team.
- English and Maths qualifications at GCSE level.
- A knack for establishing rapport and asking insightful questions.
- A commercial mindset with empathy for customer needs.
Ready to take the lead and make a difference? If you're passionate about delivering exceptional customer service and have the skills to excel as a Collections Team Leader, we'd love to hear from you. Apply now and take the next step in your career journey!
Alternatively please call Jenni on (phone number removed) for more information.
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