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Field Service Engineer I; Onsite Engineer I
Location: Wilmslow, Cheshire / Abingdon, Oxfordshire
Job Type: Full-time
Join a leading company in providing innovative solutions and exceptional customer service. We are dedicated to maintaining the highest standards of quality and safety in our operations.
Position Overview:
We are seeking a Field Service Engineer I to deliver frontline support for the installation, commissioning, maintenance, and troubleshooting of our products. This role is critical to ensuring customer satisfaction and operational excellence.
Key Responsibilities:
- Perform maintenance activities, including installation and commissioning, in line with global standards.
- Provide frontline support for key field service activities at customer sites.
- Conduct basic faultfinding and troubleshooting to resolve or escalate issues promptly.
- Ensure compliance with all applicable regulations and safety protocols.
- Compile detailed reports and provide feedback on service activities.
- Set up, operate, and maintain software products and monitoring platforms.
- Accurately capture service-related information through established processes.
Qualifications:
- University degree or formal qualification in mechanical, electromechanical, or electronics disciplines.
- Previous field service experience in a relevant or related industry, ideally customer-facing.
- Strong customer focus with the ability to deliver solutions that meet expectations.
- Excellent problem-solving skills and self-directed work ethic.
- Ability to communicate effectively in both the local language and basic English.
- Proficient in using computer software for data recording and report writing.
- Understanding of technical documentation, including technical drawings.
Working Conditions:
- Shift work may be required to meet customer commitments and emergency coverage.
- The role involves a high level of physical activity; a medical assessment will be conducted prior to employment.
Why Join Us?
- Opportunity to work in a dynamic and supportive environment.
- Career development and growth opportunities.
- Be part of a team committed to excellence and customer satisfaction.
