Technical Support Manager

Technical Support Manager Wincanton £40- 45,000 DOE  My client, a successful FMCG food manufacturing company, is looking to recruit a Technical Support Manager into their team. The successful Technical Support Manager will report directly into the Operational Technical Manager and will work alongside the QA Manager ensuring all food safety and quality standards are met at the site. This is a newly created role working for a company with both a family feel and a professional work ethic who pride themselves on delivering excellent customer service and their excellent staff retention rates.  This is a wonderful opportunity for someone looking for a new role that will offer them development and career progression   Technical Support Manager Main Duties and Responsibilities:·Promoting a strong food safety culture across the site ·Driving site compliance to certification requirements, customer codes of practice and BRCGS ·Assisting the Site Management Team in writing procedures and operating instructions for the site ·Assisting the Site Management Team in ensuring training needs are assessed and met ·Monitor and report on Technical Department KPIs and preparing periodic reports ·Assisting in management of site complaints and feedback to customers ·Carry out site audits as part of the internal audit programme and follow up with teams with improvement actions plans in place ·Carry out GMP, hygiene, housekeeping and fabrication audits and identify areas of improvement ·Carry out non-conformance investigations and assisting in resolutions ·Liaise with cross-functional teams (production, engineering, quality) to resolve technical issues. ·Developing a culture of always maintaining good GMP. ·Exploring innovative ways of driving improved site performance ·Assist in conducting GAP analysis on customer codes of practices and standards, identify gaps and areas of improvement   Key skills required for the Technical Support Manager role:·Relevant Technical / Quality Management experience within production environments in the food industry. ·Practical experience of BRC accreditation, HACCP, facilitation of customer audits and quality system management. ·Degree qualification in food science or equivalent - Desirable ·Excellent people management & communication skills. ·A recognised Food hygiene qualification.   In return the successful Technical Support Manager will be working for a growing and successful, award-winning food manufacturer.  You will earn a competitive salary of between £40 - 45k DOE + Excellent Benefits   This role is commutable from Frome, Trowbridge, Salisbury, Wells, Wincanton, Shepton Mallet, Yeovil, Dorchester, Chard and surrounding areas   Key word search - Quality Manager, Quality supervisor, Technical Team Manager. Quality Shift Manager