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- CRM Lead
- Salary - up to 65k+ benefits
- Winchester area - predominantly office based
- Perm
About Us:My client is seeking a talented and results-driven CRM Retention Manager to lead our customer loyalty strategies and drive long-term engagement with our valued clientèle.
Role Overview:As the CRM Retention Manager, you will be at the forefront of our customer retention initiatives, working to foster lasting relationships with our high-end customer base. You will develop and implement innovative CRM strategies aimed at increasing customer loyalty, improving retention rates, and enhancing the overall customer journey.
Key Responsibilities:
- Develop and execute CRM retention strategies to drive customer engagement and loyalty.
- Leverage data and insights to identify trends, customer behaviours, and opportunities for retention improvement.
- Manage and optimise customer segmentation and lifecycle programs.
- Collaborate cross-functionally with marketing, digital, and customer service teams to ensure cohesive communication and personalised experiences.
- Analyse campaign performance and customer feedback to continuously refine retention strategies.
- Drive initiatives that align with our brand values and premium customer expectations.
What We’re Looking For:
- Proven experience in CRM, customer retention, or loyalty marketing, preferably in the retail or luxury sector.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication skills and a customer-centric approach.
- Experience with CRM platforms and marketing automation tools.
- Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
Why Join Us?
- Work with a prestigious high-end retail brand that values innovation and customer experience.
- Competitive salary and benefits package.
- Opportunity to lead impactful projects and make a real difference in our customer retention efforts.
- Hybrid work arrangement for flexibility and work-life balance.
If you're passionate about customer retention and ready to make a significant impact with a renowned luxury brand, we want to hear from you!
Apply today
