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A 3rd Line Cloud Engineer is required for a growing Technical Solutions business.
As a 3rd Line Cloud Engineer, you'll play a crucial role in providing high-quality technical support to external clients. Whether remotely or in person, you'll tackle a range of incidents and problems, ensuring timely resolution and adherence to SLAs. You'll be the final escalation point, interacting with VIPs, C-level executives, and administrative staff.
Key Responsibilities:
- Serve as the ultimate technical escalation point for our 1st and 2nd Line Engineering teams.
- Troubleshoot and resolve incidents within agreed timescales.
- Own and manage escalated incidents and requests.
- Collaborate with 2nd Line Engineers on diagnosis and fault resolution.
- Project based consultancy
Essential Skills:
- 4+ years of demonstrable 3rd Line Cloud Engineer experience in IT service management.
- Exceptional interpersonal skills, emphasising active listening and questioning.
- Motivated attitude toward professional standards and certification-based exams.
- Excellent knowledge of Identity management systems (Azure AD, ADFS, MFA)
- Familiarity with troubleshooting Microsoft Windows platforms and iOS devices.
- Networkig - Installation, Configuration, and Troubleshooting
- Desirable: 1+ year demonstrable Technical Consultant experience delivering Microsoft projects
Technical skills to include;
- Windows Desktop - 10/11
- Telephone and remote IT Support
- Active Directory
- Exchange / Office 365
- Networking (LAN / WAN / Firewalls / Routing / Vlan)
- Azure
- VMWare / Hyper-V
Certifications to Consider:
- Microsoft Certified: Azure Solutions Architect Expert (AZ-303/304)
- Microsoft Certified: Azure DevOps Engineer Expert (AZ-400)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Security Engineer Associate (AZ-500)
- Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/101)
- Microsoft Certified: Power Platform Fundamentals (PL-900)
Salary for this role is competitive £45,000-£50,000 dependant on experience Benefits Include:
- 25 days holiday + 8 days Bank holidays + Option to accrue additional days holiday
- Free ongoing training and funded certifications / accreditation's
- Fast track career enhancement
How to apply:If you are interested in the 3rd Line Cloud Engineer role, please submit a copy of your CV to .For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth option 4 for IT
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
