Service Desk Analyst

Henderson Scott

Posted 17 hours ago, valid for 10 days

Winchester, Hampshire SO23 9PA, England

Full Time

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Sonic Summary

We are seeking a Service Desk Analyst for a prestigious client on an initial 6-month contract in Hampshire.
The role involves initial triage of tickets, logging them in Remedy, and resolving issues or escalating them as necessary.
Responsibilities also include password resets, updating drivers, and providing support for Audio Visual equipment and desk setups.
This position is INSIDE IR35 and requires on-site presence five days a week.
A competitive salary is offered, and candidates should have relevant experience in a similar role.

Service Desk AnalystWe urgently require a Service Desk Analyst for our prestigious client on an initial 6 months contractResponsibilities -

Initial triage of tickets
Logging tickets in Remedy with all relevant detailed information
Identifying issues, apply fix if known
Escalating tickets to relevant team if unable to resolve
Password resets for various systems including Active Directory.
Updating drivers on laptops
Investigating faults within applications
Supporting Audio Visual equipment based on Microsoft Teams
Supporting desk setups Desk side support visits to end users

This role is INSIDE IR35 and requires being on client site in Hampshire 5 days per week.

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