Restaurant Manager

THE ROLE OF RESTAURANT MANAGER @ SOURCE
As a passionate and skilled Restaurant Manager at SOURCE Restaurant, our Michelin Star restaurant, youll be responsible for the management of an enthusiastic and dynamic team.

Youll provide strong leadership to our restaurant team and will be responsible for ensuring the timely delivery of outstanding service to consistently exceed our guests' high expectations.

Were like no other hotel, we have lots of little quirks, personality and luxury in and out of our rooms and across our Restaurants and Spas youll lead a team thats an integral piece of this puzzle.

To excel in this role, youll be someone who:

• Works closely with our Executive Head Chef to ensure appropriate table service that supports a great and lasting impression for all diners.
• Reads guests exceptionally well, with natural outstanding hospitality and host skills.
• Runs the floor confidently and is well versed in understanding guest requirements.
• Leads by example - setting and demonstrating outstanding attention to detail and high standards, including restaurant ambience (tables, music, lighting etc.), appearance of the team (including uniforms).
• Supervises, develops, trains and works alongside the Restaurant Team to ensure all restaurant areas are in tip-top condition.
• Leads and develops the Restaurant Team, creating reasonable rota schedules and maximising the skillset and productivity of the whole restaurant team.
• Writes and implements teams Standard Operating Procedures (SOPs) and works with the People & Culture Team to ensure compliance with, and regular training of, these.
• Communicates clearly and is comfortable doing so with a variety of different stakeholders, including guests.
• Nurtures good relationships with key teams, such as reception and SOURCE kitchen, to proactively resolve issues in a timely manner.
• Handles guest issues efficiently and makes sound decisions.
• Utilises expert knowledge to support other departments and liaises with the managers and heads of department to ensure the Restaurant Team drives 5-star standards.
• Takes ownership of the restaurant budget for all income and expenditure, including ensuring stock takes and inventories are completed to schedule.
• Works with the Restaurant Team to maintain adequate stocks of consumables, whilst ensuring best value is achieved when procuring further supplies.
• Takes real ownership of all compliance-related areas, to ensure the restaurant meets its legal, health and safety requirements, this includes Food Hygiene and age-related sales.
• Leads on departmental health and safety risk assessments and works to develop a team culture that supports actions with an enhanced understanding of requirements.
• Understands and ensures compliance with emergency procedures, and training within the team.
• Reports on maintenance issues in an appropriately timely manner and ensures any remedial actions are carried out. Makes use of guest issue reports, maintenance reports, white board, morning meeting and team meetings to best effect.
• Considers wider restaurant improvements and actively seeks to develop new initiatives in line with business needs and wider external trends.
• Acts as champion and guardian of restaurant health and safety and develops fellow staff to support / comply with this.
• Adheres to all safety and personal protective equipment practices / procedures and ensures that all team members are working safely at all times.
• Understands environmental and sustainability developments and looks to implement initiatives within the restaurant area where possible. Works with the team to champion sustainability where possible.
• Attends and proactively contributes to regular F&B meetings.

Youll also need to be self-motivated, adaptable, an excellent team motivator and team builder. To really succeed in this role, youll be an expert juggler when it comes to prioritising what needs to be done and youll be a dab hand at thinking on your feet too.

From time to time you will support wider operations across the business and it is expected that this will be done in a proactive and professional manner to ensure continued improvement across the business.

SOURCE at Gilpin HotelOllie Bridgwater Executive Chef One Michelin Star

Ollie has created his own unique Lake District restaurant with sourcing, local produce and sustainability at the top of his agenda, topped with a sprinkling of culinary magic and storytelling that pushes the boundaries of what diners have come to expect. SOURCE is a fun, vibrant restaurant that provides a great place to come and have an amazing, inspiring experience, and at the same time providing a professional engaging place for people to work in and be a part of.