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Do you have a proven track record in customer service with great call handling experience?
Are you looking to work mainly from home but with occasional visits to the office in Windsor, Berkshire? (two or three times a month) The candidate must live within one hour of Windsor.
Our client is a leading digital healthcare provider, and this is an excellent role for you if you have an interest in technology and apps as you will be troubleshooting and giving guidance to customers about using the app as well as supporting the clients with general day to day enquiries. They require someone with a friendly, professional phone manner who loves to deliver outstanding customer service. This role involves taking a high volume of inbound calls and the company are paying a salary of £22,500 - £23,500 depending on experience.
Working hours: Mainly working from home 9-5.30 Monday to Friday - 37.5 hours per week (you will work an occasional day over the weekend every few weeks due to team annual leave and can take a day in lieu each month). The weekend shifts are typically 8:00-16:30, 9:00-17:30 (most common) or 9:30-18:00.
Additionally every few weeks there will be a late shift or an early shift to do which are spread out across the team. (earliest start 7am and latest finish 8pm)
In this job role you will focus on providing services to a range a broad range of customers and will ensure the smooth running of the services. The role will be varied with no two days being the same. The role will require a large amount of patient and client contact and the successful candidate should be customer focussed with great communication skills.
Your responsibilities as an Operations Assistant:
- Supporting and providing administrative services to the growing panel of suppliers
- To manage and resolve a high level of telephone client calls, whilst delivering fantastic customer service
- To support the executive assistant in supporting the senior management team
- Able to work to KPI’s
Attributes for the ideal Operations Assistant
- Highly Organised and able to work on own initiative
- Excellent communication skills
- Ability to problem solve with a common-sense approach
- Attention to detail
- Open and honest approach at all times
- Customer Focussed
