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Are you an amazing Call Handler looking for a fantastic new opportunity in a growing healthcare company? Then this could be the perfect opportunity for you.
Our client is a fantastic healthcare company who are looking for a Call Handler to join their evening team. They are looking for a candidate that has experience in managing a high volume of calls with great customer service experience. Working hours are 30 hours per week, on a shift pattern usually working 5 days per week, 6 hours per day, between Monday and Sunday. For this role, you need to be within an hours commute to WINDSOR due to training in the office!!
Actual working hour times to start and finish will vary and be indicated on the rota which currently operates between 8.00 pm and 8.00 am. The rota is subject to change in line with business needs some additional hours may be required when authorised and needed. Although the rota operates between 8.00pm and 8.00am, and shift times may vary, the main shift pattern is likely to be 02:00am - 08:00am.
What will I be doing in the Call Handler role?
- Answer calls on the 24/7 employee assistance line, meeting SLA and KPI requirements.
- Handle calls professionally, either managing or referring them for services.
- Ensure referred cases are followed up, delivering excellent customer experiences.
- Provide financial support/coaching once you have completed your training.
- Complete reasonable ad-hoc tasks from managers or senior leadership.
- Undertake relevant training as instructed by the manager.
- Adhere to and promote company policies.
- Perform other tasks as needed, with potential changes based on business needs.
What skills and attributes do I need to be successful in the Call Handler role?
- Highly organised and able to work independently.
- Strong communication and customer service skills.
- Capable of solving problems with a practical approach.
- Flexible approach to tasks and workload.
- Open, honest, and reliable.
- Consistently ensure staffing for out-of-hours services.
- Customer-focused mindset.
Does this Call Handler role seem like the perfect opportunity for you? Then apply now!!!
