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ROLE
- Provide 2nd line support and resolve complex queries
- Point of escalation for 1st line colleagues
- Troubleshoot hardware, software, and network issues
- Log and track issues on the ticketing system
- Collaborate with the wider team to resolve issues within SLAs
- Maintain and update documentation
- Support on projects and upgrades
- Train and support end users on the systems
EXPERIENCE
- Minimum of 2 years' experience in a 2nd Line level role
- Proven experience providing technical support and excellent customer service
- Strong hardware, software, and networking abilities
- Demonstratable experience troubleshooting and resolving issues
- Able to communicate technical lingo to non-technical individuals
- Familiar with ITIL practices and processes
- A positive and proactive approach to workload
BENEFITS
- Salary up to 35,000
- 25 days holiday plus bank holidays (buy/sell 5 additional days)
- Pension contribution up to 6%
- Flexible and hybrid working (after probation)
- Bonus scheme and the option to buy stocks
- Access to flexible benefits plans and more
- Working for an employer who encourages employee and career development
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