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Position: Helpdesk CoordinatorLocation: Bromborough, Wirral
Salary: £25,000Type: Full-time
About the Role:My client, an established manufacturing, installation, and service company, is seeking a full-time Helpdesk Coordinator. This is an excellent opportunity with strong growth potential within a friendly and thriving Operations Department. Join a successful and growing business full of innovative thinkers, team players, and dedicated workers. This is an exciting role for the business and a great opportunity for the right candidate to shape the role and contribute to the company's growth.
Key Responsibilities:
- Managing the Service Mailbox:
- Call outs – ensuring clients have provided full information and informing the relevant Coordinator.
- Clearing the mailbox by close of business each day.
- Managing Customer Paperwork:
- Quality checking engineer notes and photos for quoted works.
- Ensuring all asset information has been captured for PPMs.
- Commercial and Profitability Awareness:
- Ensuring each job is logged correctly.
- Ensuring all jobs have purchase orders to avoid invoicing issues.
- Undertaking any other duties requested by the Line Manager, consistent with the overall purpose of the post.
Benefits:
- Competitive salary
- Annual pay reviews
- Holiday increasing with service
- Progression within the business
- Training
- Charity events
- Socialising
About My Client:My client is one of the leading service providers in the country for automatic doors, aluminium doors & windows, and industrial doors. Since their establishment in 1997, they have grown significantly and built a reputation for excellent products and customer service.
Company Values:
- A business where everyone is valued, engaged, and supported in what they do.
- Commitment to team development with great opportunities to grow.
- Fantastic customer service and integrity, with customer satisfaction at the core.
Person Specification:
- Exceptional communication skills, both written and oral.
- Exceptional attention to detail and organisational skills.
- Ability to work independently and contribute to a team.
- Skills and experiences to undertake the role and accountabilities listed above, and behaviours reflecting the company's values.
If you match the above criteria and are interested in applying for the role, please contact Craig Kennerdale directly to hear more.
