Home
Witham, Essex
Ict help desk manager
2nd Line Support Engineer

2nd Line Support Engineer

In Technology Group Limited

Posted 2 days ago, valid for a month

Witham, Essex CM82XA, England

£27,000 - £30,000 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The job title is 2nd Line Support Engineer located in Witham, offering a full-time onsite position.
The salary ranges from £27,000 to £30,000 per annum.
Candidates are required to have at least 1 year of experience in a Managed Service Provider (MSP) environment.
Responsibilities include providing 2nd line support, troubleshooting hardware/software issues, and some onsite support to clients in the Essex area.
Applicants should have a strong understanding of Office 365, Windows Servers, Active Directory, and basic networking knowledge.

Job Title: 2nd Line Support Engineer

Location: Witham (full-time onsite)

Industry: Managed Service Provider

Salary: £27,000-30,000 per annum

We have partnered with a growing Managed Service Provider, looking to expand their service desk team.

They are a small team of 4 engineers covering 1st-3rd line support to external clients and are looking for someone to sit around their 2nd line support.

Responsibilities:

Providing 2nd line support for a range of issues via phone calls/emails/ticketing systems
Some onsite support will be required to their end clients (surrounding Essex area)
Escalate issues to their Senior Support Engineer
Assist with fault finding and resolving technical issues
Troubleshooting of hardware/software issues

Requirements:

Strong understanding of Office 365 products and Windows Servers
Strong understanding of Active Directory
Basic networking knowledge (DNS/DHCP, LAN/WAN) and VoIP knowledge
MSP experience (1+ years)
Full UK driving licence (essential)

If you are interested in the above position and are keen to learn more, please apply immediately!

The client is interviewing immediately via Microsoft Teams.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Apply now in a few quick clicks