- Process Manifest documentation in line with system and customer requirements
- Ensure vessel schedules are updated within the business systems
- Contribute to customer care and key account (enquiries, requests, calls etc) as required to achieve a successful outcome
- Maintain customer records, including the creation of new, in line with business processes and in conjunction with other departments
- Collate and file manifest files and folders in line with business requirements
- Work alongside other departments as necessary to resolve issues that may arise
- Answering customer calls and managing enquiry to a successful conclusion
- Excellent Customer Service skills
- Highly organised
- Great IT skills within all microsoft packages
- Logistics industry experience would be a bonus
- Knowledge of Excel
- Data inputting & Spreadsheets
- Excellent attention to detail