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We have a fantastic opportunity for a confident people manager to join a very successful, growing business in Woking in the role of Client Services Manager. This role is available due to the promotion of the current post holder, and the company have an excellent track record of developing people within the business - there is great scope for career development and we are looking for someone driven and eager to succeed.
This role is 37.5 hours a week working Monday - Friday with 3 days a week in the office and 2 days a week from home.
The focus of the role is managing a team of 7. Responsibilities will include:
- Lead and coach the team to deliver timely, efficient services, ensuring that work is delivered within agreed Service Level Agreements.
- Ensure team alignment with client and business strategies.
- Develop and train team members to enhance motivation and performance.
- Maintain clear Development Plans aligned with KPIs and conduct regular team and 1 to 1 meetings to drive performance.
- Investigate and resolve escalated customer queries / complaints.
- Act as the first point of contact for a specific key account, managing their operational requirements and attending relevant meetings.
The successful candidate will have proven people management skills, be highly organised and possess excellent communication skills.
For more information apply now!
