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THE ROLE
Our client is contracted to various contracts across Woking to carry out Fabric Maintenance and repairs to void properties. You will also be required to maintain high client satisfaction through delivery of maintenance and repairs services ensuring a controlled and safe environment whilst working effectively and promptly and balancing constantly changing priorities.
The attention to detail and ensuring that we conclude our work, with the right first-time approach to maximise and enhance our reputation with our customers, is paramount to the success of the contract.
KEY RESPONSIBILITIES
- Diagnose and rectify faults within core and other trades related repair requests.
- To ensure that the quality of work always meets the highest possible standards.
- Respond swiftly to all emergency situations and resolve them efficiently.
- Keep the customer up to date with progress and plans.
- Maintain accurate records of works undertaken with photographic evidence as necessary.
- Be willing to work out of hours, if required, to the requirements of the client and customer.
SKILLS REQUIRED
- NVQ Level 2 or equivalent experience
- Fit & Fix Mortice Latch and Latch set, Door Hanging, Door Lining and Rebated frame work
- All aspects of kitchen installation with mitred worktop joints (internal & external) where applicable
- Able to use the phone and PDA to communicate effectively, explaining yourself clearly and concisely understanding what information you need or need to provide.
- Be comfortable in dealing with tenants and remain professional even when issues are contentious, especially when explaining to tenants that the right repair isn’t necessarily the repair they want.
- Be able to diagnose the right repair adopting the right first-time approach
- Have a practical approach to health and safety, ensuring that you and others are always safe.
KNOWLEDGE REQUIRED
- Fabrication work – remodelling and repairs to structures and frameworks
- Previous experience of fire door installation (Desirable)
- Being competent within your sphere of expertise
QUALIFICATIONS REQUIRED
- A trade specific qualification minimum NVQ Level 2 or equivalent in Carpentry
- Must be competent in 2 other secondary skills
- Full current driving licence.
- A DBS check is required before commencement of role
EXPERIENCE
- Over 3 years trade experience, ideally in the residential repairs sector.
- Have a good knowledge of residential Building Regulations
- 5 years’ experience of Kitchen installations – 1st & 2nd Fix
- Previous experience of Laminate fitting (Desirable)
- Over 3 years trade experience.
COMPANY BENEFITS
- 31 days annual leave rising to 36 days with length of service (including bank holidays)
- We offer a flexible scheme to buy or sell up to 5 days of annual leave per year.
- Company sick pay after probation
- Life Insurance
- Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice.
- Cycle to Work Scheme
- Discounted Gym Membership
- Employee recognition scheme
- Length of Service Rewards
- Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee)
- Our Employee Assistance Programme to support all staff
For more information or to apply for this role, please call (phone number removed) or email your CV and application to (url removed)
