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Customer Success Executive
Woking
£25,000
16 Month FTC
An international, successful business based in Woking are seeking a customer focused individual that is looking to work for a company that offer: 26 days holiday + Bank, Free Parking, Flexi working and an early finish on a Friday, this varied role is the heart of the business, you will offer clients the highest level of customer care in a varied role where you will be encouraged to grow and develop with the business.
Duties
- Be a lead point of contact at head office for all clients
- Handle customer enquiries via telephone, email and any other form of contact
- Build and maintain strong relationships with both clients and the wider teams
- Provide timely and accurate information and pricing to customersEnsure accurate and timely processing of customer orders and enquiries
- Maintain efficient and accurately log information
- Ensure that customer complaints are logged and that feedback from customer is shared with the wider business
- Discuss and process customer returns
- Make sure company policy is adhered to
- Help to develop internal company processes to ensure efficiency can be maintained
- Progress late deliveries with our various operations departments via the planning team
Skills
- Office based customer service experience
- A confident user of Outlook, Excel, Word, PowerPoint
- Maintain fantastic customer service skill and communication skills, written and verbal
- Be highly numerate
- A confident and clear communicator
- Work well under pressure
- Have excellent administration skills
Please apply for further information and the chance to be considered for this great opportunity!
