Operations Manager
Woking (Hybrid)
£32,000 + 10% Bonus
A multi site, national company with Head Office based in Central Woking (free parking available) are seeking a Dynamic Operations Manager to manage a team of 6, you will be responsible for Motivating the operations team, whist providing the highest level of Operational support to some of the World's leading brands. This is a hybrid role (3 days in office) you will be a part of an engaging team that work in a fast paced environment.
Key Tasks and Responsibilities
- Bring new ideas to assist with the overall strategic direction of the Operations team.
- Implement process and procedures
- Lead and coach a team of 6 operation executives
- Set motivating objectives for the team.
- Ensure the team are on track and ready to deliver clients business strategies.
- Train and develop team members
- Oversee the recruitment of the team.
- Ensure that Team and One-to-One performance reviews are carried out.
- Be the first-line support to clients for software support
- Provide clients and stakeholders with detailed support and insight on individual campaigns.
- Be the first point of contact for clients
- Attend meetings with clients
- Ensure that all team members have completed necessary training courses
- Offer support and guidance on New Business projects
- Visit field-based staff and attend off site meetings
Key Skills:
- At least 3 years in an operational role preferably in FMCG
- Have at least 3 years of managing staff.
- Be highly organised
- A confident user of Excel
- Experience of presenting reports to clients
- Happy to work in a fast paced environment.