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Our client are seeking a knowledgeable and proactive hospitality leader to join their luxury hotel in Surrey as the Operations Manager. Working with a passionate team, you will lead from the front in this hands-on management role. You will need a background in events and functions and a passion for developing relationships and ensuring guest satisfaction.
The Role:
- Manage day to day operations of the hotel, inclusive of Front Office, Food and Beverage, Conference and Banqueting and Kitchens.
- Maintain cost controls across the operational departments .
- Work with all departments to maintain a high level of health and safety compliance
- Ensure guest satisfaction.
- Handle issues and complaints with discretion and professionalism.
The Right Person:
- Management/Head of Department experience in hotels
- Proven leadership skills with ability to build and train team
- Experience with delivering functions, weddings and events
Benefits:
- Employee discounts
- Free, on-site parking
- Gym membership
