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Bilingual Japanese/English Speaking Customer Service Agent
Location: Wokingham - Working from Home
Salary: £13.50ph
Type: Ongoing Temporary
Working Hours: Mon- Fri, 12am - 9am
Start Date: To Be Confirmed
My client based in Wokingham is looking for a number of Bilingual Japanese/English Speaking Customer Service Agents to join their team with this exciting new Global campaign. We are looking for candidates who have got strong experience in providing solutions to customers, managing the deliverables of campaigns, managing relationships with customers and excellent Microsoft Office ability particularly Outlook.
The role is homebased and is paying £13.50ph + holiday pay and will entail responding to emails and telephone calls from customers who will have received notification regarding the recall product. The start date is yet to be confirmed. Customers will communicate with you on this recall campaign by email and telephone and you will be trained on how to answer the queries.
Daily Duties
Managing the relationship and briefing requirements
Answering Email and calls in a timely and efficient manner
Working with colleagues to run successful campaigns
To manipulate data and present data results to the clients in the required format
To liaise with customers as part of the project co-ordination processes
Ability to use own initiative and apply common sense to all work situations
Requirements
Visibility of having worked in a customer service role previously
Calm and patient manner
Competent in all aspects of MS Office packages specifically Outlook
Developed communication skills, including written, spoken.
A conscientious work ethic and strong understanding of meeting and achieving deadlines
