Bulgarian Customer Service Agent

Mulberry Recruitment

Posted 6 hours ago, valid for 15 days

Wokingham, Berkshire RG41 2NU, England

Part Time

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Sonic Summary

The Bulgarian Customer Service Agent position is a remote, temporary role starting on January 23, 2025.
The salary for this position is £12.50 per hour.
Candidates should have prior experience in a customer service role and demonstrate strong communication skills.
Proficiency in Microsoft Office, particularly Outlook, is essential for managing customer relationships and campaign deliverables.
The role involves handling inbound and outbound calls, managing complaints, and meeting call quality standards.

Bulgarian Customer Service Agent

Location: Remote

Type: Temporary - Ongoing

Start Date: 23rd January 2025

Salary: £12.50

7am-4pm

My client based in Wokingham is looking for a Customer Service Agent to join their team with this exciting new Global campaign. We are looking for candidates who have got strong experience in providing solutions to customers, managing the deliverables of campaigns, managing relationships with customers and excellent Microsoft Office ability particularly Outlook.

Requirements

Visibility of having worked in a customer service role previously

Calm and patient manner

Competent in all aspects of MS Office packages specifically Outlook

Developed communication skills, including written, spoken.

A conscientious work ethic and strong understanding of meeting and achieving deadlines

Meeting Call Quality Standards

Main Tasks:

• Productivity levels such as call answer rates, targets and workstation attendance

• Data capture accuracy

• Inbound and Outbound calls relating to the product

• Managing customer complaints and escalations within the agreed SLA’s

• Adherence to company standards, behaviours and values

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