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A lovely company based in Finchampstead are looking for a Customer Service Administrator to join their busy, friendly team.
This is an enjoyable, highly administrative role incorporating data entry. (Full training will be given)
Hybrid working of 2 days a week working from home will be offered after your 6-month probation (subject to risk assessment)
Function of the Department
- Managing Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded.
- Acting as the key interface between Customers and Internal Support Departments ensuring strong and lasting relationships are built and maintained at all levels.
- Managing the processing of Repair Orders from to creation to closure by the customer.
- Managing the service delivery of Internal Support Departments ensuring Customer requirements are responded to in a timely and efficient manner.
- Development and presentation of Customer Performance Reports.
- Supporting the Sales and Business Development Team during the implementation of new Customer Programs.
- The continuous review of processes and procedures and Customer interactions to ensure that both internal efficiencies and Customer satisfaction are maximised.
Main Duties & Responsibilities
- Support the Customer Support Managers in handling the day-to-day operational aspects of the Customer / Supplier interface in a professional, diligent and responsible manner.
- Work alongside the Customer Support Managers to ensure that Customer expectations and KPIs are met and, wherever possible, exceeded.
- Accurate and timely processing of incoming Supplier Quotations in-line with Customer KPIs.
- Update and maintain Inbound and Outbound information ensuring all information is complete and accurate.
- Support the Customer Support Managers in the processing of Customer Data, Status Lists and Customer Queries in line with Customer KPIs.
- Support the control and management of the Customer Mailbox - responding to all Customer issues and questions in a timely manner, escalating internally if required and, where necessary, proposing operational changes to meet Customer’s evolving needs.
Hours are 9 - 5.30pm Monday - Thursday and 9 - 5pm Friday's.
Salary up to £27k. Free parking and other great benefits, 20 days holiday rising to 25 in 2nd year.
This role is also quite remote so ideally, we are looking for a car or bike driver.
