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You will be working alongside a team who manage our clients Customer Accounts in-line with contractual commitments and ensuring pragram expectations and KPI's are met or exceeded.
Acting as the key interface between customers and internal support departments ensuring strong and lasting relationships are built and maintained at all levels.
Essential Duties and Responsibilities
- Support the Customer Support Managers in handling the day-to-day operational aspects of the Customer / Supplier interface in a professional, diligent and responsible manner.
- Work alongside the Customer Support Managers to ensure that Customer expectations and KPIs are met and, wherever possible, exceeded.
- Accurate and timely processing of incoming Supplier Quotations in-line with Customer KPIs.
- Update and maintain Inbound and Outbound information ensuring all information is complete and accurate.
- Support the Customer Support Managers in the processing of Customer Data, Status Lists and Customer Queries in line with Customer KPIs.
- Support the control and management of the Customer Mailbox - responding to all Customer issues and questions in a timely manner, escalating internally if required and, where necessary, proposing operational changes to meet Customer’s evolving needs.
Candidate Profile:
Ability to quickly and accurately transpose data with excellent attention to detail.
Experience using Outlook & Excel (or other similar packages).
Strong time management and organisational skills and ability to co-ordinate workload under pressure.
Customer focused with a commitment to customer satisfaction and ability to build strong working customer relationships.
Good communicator and strong interpersonal skills.
Able to address immediate customer and team needs in the context of overall company strategy.
Good practical problem solving skills and the ability to make decisions when required or appropriate.
