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Our client are looking for an Customer Service profressional to join their team on a full-time basis.
We are currently recruiting on behalf of our client, a leading company in their industry, who is looking for a reliable and admin-savvy individual to join their customer service team. This role will involve providing outstanding customer support while delivering accurate administration. You'll play a key role in managing customer orders and supporting customer queries.
Job Title: Customer Service
Location: Winnersh
Estimated Salary: £25,000 - £27,000 per annum
Responsibilities will include, but are not limited to:
- Answering customer calls and logging customer interactions within Salesforce
- Setting up new customers on the system
- Supporting customers with product queries
- Promoting products and educating customers on new features where necessary
- Developing key relationships with various external and internal stakeholders
- Ensure compliance with Data Protection requirements (GDPR), maintaining the database and obtaining written/verbal consent for permission to contact
- Support the Customer Service Manager with other tasks as required
What we are looking for:
- Strong communication and telephony skills with flexibility to adapt style on an individual basis
- Experienced in a customer service environment
- Ability to work to daily deadlines and multi-tasking capability
- Excellent listening skills
- Ability to manage a large workload under pressure
- Ability to use initiative and prioritise activities
- CRM systems (Salesforce or SAP preferable)
- Enthusiastic and reliable team player
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
