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Due to an exciting period of expansion our client based in Wokingham are seeking a Customer Service Administrator to join their team.
The purpose of the Customer Service Administrator role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner.
Daily duties and responsibilities for the Customer Service Administrator:
- Making and receiving calls to and from clients
- Outbound calls to chase for progress updates
- Providing quality administrative support with good attention to detail.
- Assisting clients via e-mail.
- To achieve targets in the timeframe set to ensure all cases are processed as per the Service Level Agreements.
- Processing email and post queries received into the team as required
- Completing all general administration duties
- Ensuring all new instructions are entered on the system accurately
- Chasing of reports via telephone, fax and letter
- Assisting both clients and insurers with telephonic and mail queries
- Ensuring Service Level Agreements are maintained on a daily basis.
- Maintaining accurate data records, using Microsoft Office and in-house systems
- Booking appointments using an in-house booking system
- Filing, faxing and sending out written correspondence.
Our client is offering a fantastic salary of £24,000 increasing to £25,500 after successfully passing probation. They also offer great employee discounts on a large number of high street stores!
APPLY NOW FOR AN IMMEDIATE TELEPHONE INTERVIEW WITH THE RECRUITERS ROOM!
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