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My client, a leading business based in Winnersh is looking to recruit a Customer Services Advisor to join their busy, professional team. This is a really lovely job which would suit someone with customer service experience within an office, medical environment (Clinic, doctor surgery, hospital)or retail.
The main responsibilities are:-
- Set up patients onto the system
- Manage and process product sample requests and ensure proactive follow-up with customers experiencing issues
- Make and log outbound calls to patients.
- Take incoming calls and respond to emails
- Support end users to find for better solutions for their needs, upgrading them to the most beneficial products within the portfolio.
- Actively promote home delivery service with all potential customers ( not sales)
- Support the Territory Managers with literature and sample requests to patients and hospitals
- Support Sales and Marketing teams at external events if you would like.
- Handling sensitive issues and phone calls in an empathetic manner
- Develop key relationships with all customers
- Following client confidentially guidelines
We are ideally looking for candidates with previous Customer Services experience or a position within Sales Support. You must be empathetic and client focused.
Candidates with a medical/NHS/care background would be beneficial but not essential.
Salary up to £27,000 + 7.5% performance related bonus, Hours are Monday - Friday 8.30am - 5pm. State of the art offices. ( one day working from home after training) 25 days holiday, free parking, healthcare, pension, etc
