Customer Service Advisor

Are you looking for a career in Customer Service? Perhaps you have face to face Customer Service experience, and you are looking to step into an office role!

If this sounds like you, and you have good communication skills and have good computer skills then this role could be for you!

Exciting opportunity – Customer Service Advisor

Training – Full Training provided

Location - Wokingham – office based, parking onsite, 20 minutes’ walk from the train station

Salary - £25,500

Hours: Monday to Friday 8.30am - 5.30pm

You'll be the first point of contact for customers, providing an exceptional service and helping them with any queries they may have!

Key Responsibilities:

• Help with queries via phone, email and web enquiries.
• Taking inbound and making outbound calls to update customers
• Record information from customers and other stakeholders onto the system
• Supporting the supervisor
• Pass calls and other works to internal colleagues
• Run reports to assist in performance management queries and data collection
• Assist in various other ad hoc tasks as and when necessary

What We're Looking For:

• Communication Skills: Excellent verbal and written communication skills.
• Tech-Savvy: Competent in Microsoft Word and Excel.
• Calm Under Pressure: Ability to prioritise tasks and remain composed during busy periods.
• Proactive Attitude: Self-motivated with a 'can do' approach.

What’s in it for you?:

• Competitive salary
• Pension Scheme
• Ongoing training and support
• Be part of a team that values your input and supports your growth.
• Social events outside of work, including Christmas party and other evening events.

If you meet the essential criteria and would like to apply for this role, please click on the apply now button below!