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No experience necessary as all training is provided!
Exciting Opportunity: Customer Service Officer
Location: Wokingham/Field Based – only local to WokinghamSalary: £25,000 - £28,000Must be a Driver - Field-Based/Office Based role
Hours: Monday to Friday 8am-4pm
Are you ready to take on a dynamic and rewarding role where no two days are the same?
As a Customer Service Officer, you will be at the heart of our operations, working closely with our Call Centre Operators and Highway Inspectors. Your main responsibilities will include investigating and managing enquiries about the highway service, ensuring the network is safe and minimising congestion. This role involves daily inspection visits, driving to areas local to Wokingham in the company car, including some walking, and periods of lone working when not in the office.
Key Responsibilities:
- Attend call outs regarding highway issues that are raised by the customer service team.
- Communicating with operatives, inspectors, clients, and other organisations.
- Handle enquiries
- Coordinate emergency calls and tasks via telephone and internal system.
- Liaise with Highway Authorities to manage traffic impacts.
- Updating the system.
- Supporting with various tasks such as flooding reports and winter maintenance activities.
- Other ad hoc tasks
Essential criteria:
- UK Driving Licence
- Strong customer service skills.
- Ability to prioritise own workload and meet deadlines.
- Excellent verbal and written communication skills.
- Competence in Microsoft Word and Excel.
- Attention to detail and ability to remain calm under pressure.
- Self-motivated with a ‘can do’ attitude.
What’s in it for you?:
- Competitive salary
- Opportunity to work in a varied role with a variety of different tasks.
- Use of an electric company car whilst in working hours.
- Be part of a team that values your input and supports your growth.
- Opportunity to gain industry recognised qualification.
- Social events outside of work, including Christmas party and other evening events.
If you meet the essential criteria and would like to apply for this role, please click on the apply now button below!
