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Wokingham, Berkshire
Customer service representative
Czech speaking Customer Service Agent

Czech speaking Customer Service Agent

Mulberry Recruitment

Posted 16 hours ago, valid for 15 days

Wokingham, Berkshire RG41 2NU, England

Part Time

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Sonic Summary

The position is for a Czech-speaking Customer Service Agent, available remotely on a temporary basis starting January 23, 2025.
The role offers a salary of £12.50 per hour and requires candidates to have prior experience in a customer service role.
Ideal candidates should possess strong communication skills, a calm demeanor, and proficiency in Microsoft Office, especially Outlook.
Key responsibilities include managing inbound and outbound calls, handling customer complaints, and meeting call quality standards.
Candidates must demonstrate a conscientious work ethic and the ability to meet deadlines while ensuring data accuracy.

Czech speacking Customer Service Agent

Location: Remote

Type: Temporary - Ongoing

Start Date: 23rd January 2025

Salary: £12.50

8am-5pm

My client based in Wokingham is looking for a Customer Service Agent to join their team with this exciting new Global campaign. We are looking for candidates who have got strong experience in providing solutions to customers, managing the deliverables of campaigns, managing relationships with customers and excellent Microsoft Office ability particularly Outlook.

Requirements

Visibility of having worked in a customer service role previously

Calm and patient manner

Competent in all aspects of MS Office packages specifically Outlook

Developed communication skills, including written, spoken.

A conscientious work ethic and strong understanding of meeting and achieving deadlines

Meeting Call Quality Standards

Main Tasks:

• Productivity levels such as call answer rates, targets and workstation attendance

• Data capture accuracy

• Inbound and Outbound calls relating to the product

• Managing customer complaints and escalations within the agreed SLA’s

• Adherence to company standards, behaviours and values

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