Service Co-ordinator

My Client in Wokingham is looking to recruit a Service Co-ordinator to join their friendly team to co-ordinate the Service Administration activity of products under warranty. Supporting and co-ordinating engineers, ordering and organising parts.

This can be a hybrid role working 3 days in the office and 2 days at home.

The hours of work are 8.30 to 5pm Monday to Friday.

Main Accountabilities:

• Coordinate Internal Service Repair Activity
• Coordinate On-Site Service Activity
• Coordinate Service Delivery Administration
• Service Inventory Planning
• Issue Purchase Orders to vendors

Responsibilities:

• Issue paperwork to customers, Service Engineers and Subcontractors. Own complete repair service admin process through to billing
• Liaise with Customers, Operations and Service Centres in other Regions regarding the repair. Ensuring the customer owned product is transferred in a timely manner and returned to the customer upon completion.
• Liaise with Technical Support and Service Planners to identify and secure the required parts for each repair ahead of the product being returned.
• Communicate cost of parts and timing of non-warranty repairs to customers (via written quotation) and subsequent invoicing.
• Liaise with Service Engineers and Subcontractors to obtain updates on Customer Repairs and pro-actively provide feedback to customers
• Ensure the repaired customer owned products are returned safely and timely to customers, alongside a Repair Report
• Complete weekly and monthly reports detailing Customer Internal Service Repair Activities, highlighting revenue generated and repairs completed against KPI as well as time spent on each service repair.
• Complete weekly and monthly reports on Product service repair activity, Subcontractors on- site costs etc.

We are ideally looking for candidates with:

• Excellent knowledge of Excel, with the ability to create and use formulas to validate, analyse, and summarise data intelligently and efficiently.
• Excellent communication and interpersonal skills: ability to effectively communicate to internal and external customers, peers, and senior management with professional confidence.
• Effective critical thinking and analytical skills
• Proficient knowledge of computer systems with the ability to navigate the ERP system with ease and speed
• Well organised and able to prioritise tasks to accomplish assignments within parameters and deadlines

This is a lovely job working with great people in a very nice office.

The Salary offered is £28,000 to £30,000 with excellent benefits.