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Overview:
In a Nutshell…
We have an exciting opportunity for a Sales Consultant to join a team at leading New Build homes provider, with the head office in Wolverhampton and the potential to cover sites across Nuneaton, Stafford, Telford, and Birmingham. As our Sales Consultant, you will manage the daily operations of the marketing suite in line with the customer journey, taking ownership of the sales process, and maintaining necessary records and documentation throughout all stages of the sales journey.
Let’s cut to the chase, what’s in it for you…
- Competitive basic salary and annual bonus
- Mileage allowance
- Up to 33 days annual leave plus bank holidays
- Private healthcare
- Enhanced maternity, paternity, and adoption leave
- Competitive contributory pension scheme
- Life assurance – 4x your annual salary
- Share incentive schemes
- Employee rewards portal with many more benefits…
In return, what we would like from you…
- Behave in line with our company values – Integrity, Caring, and Quality
- Experience in a customer-facing role delivering under pressure
- Experience in generating leads and sales through telephone-based business development
- Proven track record of achieving sales targets
- Excellent IT skills with demonstrable knowledge of Microsoft Office tools
- Comfort using multi-channel forms of communication
- Ability to handle complaints and difficult situations
- Strong negotiation and sales skills
- Proven track record of successfully completing the sales process with customers
- Excellent administration and organizational skills
- An interest in property and the housing market
- Excellent communication skills
- Full driving license and access to a suitable vehicle
- Willingness to work weekends
- Willingness to travel to all marketing suites, including the regional office, as required
- Patience and ability to remain calm under pressure
- A friendly, trustworthy, and professional attitude
More about the Sales Consultant role…
- Proactively seek out prospective sales and follow up on all inquiries with telephone communication and marketing literature to optimize business opportunities for sales on your designated development.
- Create and deliver informative and clear sales pitches and tours of the show home and development.
- Negotiate with customers to ensure the best sales outcome for the business.
- Utilize all technology available to ensure innovation in generating sales in varying environmental and economic conditions.
- Effectively manage appointments with pre-booked customers, ensuring they are arranged at suitable times and conducted effectively.
- Have detailed knowledge of all properties and the build progress on your development to provide customers with every opportunity to purchase a new home.
- Maintain a detailed understanding of all plots available and upcoming within the development.
- Proactively manage and follow the sales process and customer journey according to TSR's processes and procedures.
- Implement the company’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
- Work collaboratively as a member of the sales team, demonstrating effective teamwork skills.
- Evaluate each sale for more effective, efficient, and profitable outcomes for the company.
- Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR.
- Interact with customers in a polite, friendly, and efficient manner.
- Keep customers fully and regularly informed of the progress of their purchase.
- Respond to all cancellations making every effort to ‘save’ the sale and, if necessary, renegotiate the reservation.
- Maintain detailed knowledge of relevant purchase assistance schemes and alternative developments.
- Conduct competitor analysis as determined by the Sales Manager.
- Carry out daily tasks required for your development.
- Take responsibility for all company property and equipment across each site within the specified sales hub.
