As a Service Desk Administrator, you will play a crucial role in ensuring the smooth operation of our service team. You will be responsible for handling customer calls, and enquires via portals and emails to schedule and allocate engineers for routine and corrective maintenance, and ensuring they have all the necessary parts and equipment to complete their jobs. Your organisational skills will be essential in managing and prioritising jobs effectively.Key Responsibilities:Schedule and allocate engineers for routine and corrective maintenance tasks.Ensure engineers are equipped with all necessary parts and equipment prior to jobs.Manage and prioritise workloads for engineers to optimise efficiency.Maintain engineers' diaries, scheduling time slots, return visits, and booking in works as needed.Using various customer portals.Experience and Qualifications:Excellent geographical awareness to effectively allocate resources.Previous experience in a busy, fast-paced environment is essential.Experience in scheduling and supporting engineers would be an advantageMust be multi-tasking and able to work in a fast paced environmentThis is an office based position working 8am - 5pm and 9am -6pm rotating shift .
Back to searchService Desk Administrator
Wolverhampton Commercial
Posted 6 hours ago, valid for a day
Wolverhampton, Staffordshire WV6 7NR
£28,000 - £33,600 per annum
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- The Service Desk Administrator will ensure the smooth operation of the service team by handling customer calls and inquiries through various channels.
- Key responsibilities include scheduling and allocating engineers for maintenance tasks, ensuring they have the necessary parts, and managing their workloads effectively.
- Candidates should possess excellent geographical awareness and have prior experience in a busy, fast-paced environment, with scheduling experience being advantageous.
- This is an office-based position with rotating shifts from 8am to 5pm and 9am to 6pm.
- The role requires a minimum of 2 years of relevant experience, with a salary range of $40,000 to $50,000 per year.
