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Empowering Women, Strengthening Communities!
Are you a dynamic and driven leader passionate about making a real impact?Join us at WFRC and play a pivotal role in empowering women and families in need.
The Role
As Operations Manager, you will play a key role in ensuring the smooth running of our charity's general operations, including facilities management, communication systems, and business processes. The role requires a highly organized, proactive, and detail-oriented individual to manage HR processes, oversee volunteer and staff recruitment, and ensure efficient office operations.
Key Responsibilities:
- Leadership & Operations - Manage charity operations, lead staff and volunteers, and uphold service excellence
- HR & People Management - Oversee recruitment, training, performance management, and volunteer engagement
- Project & Service Development - Support funding applications, manage budgets, and drive continuous improvements
- Marketing & Communications - Promote WFRC's work through PR, social media, and stakeholder engagement
- Compliance & Governance - Maintain health & safety, data security, and IT systems to support operational efficiency
Essential Skills & Experience:
- Solid experience in HR administration, recruitment, and employee engagement
- Strong office administration skills, with experience in overseeing office operations
- Excellent written and verbal communication skills
- Ability to manage multiple priorities, work independently, and meet deadlines
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)
- Strong interpersonal skills and ability to engage with diverse groups of people
- Knowledge of HR policies, employment law, and best practices.
- Ability to maintain confidentiality and ensure compliance with GDPR
Desirable Skills & Experience:
- Previous experience in the charity sector or working with volunteers
- Experience with financial administration, including petty cash management
- Familiarity with HR software and database management
- Experience in social media content creation and digital communication
About You:
- A proactive, problem-solving approach with strong attention to detail
- A willingness to occasionally work evenings and weekends as needed
- A commitment to the mission and values of WFRC
Why Join Us?
- Lead meaningful projects that empower women and families
- Work with a passionate, driven team
- Play a key role in shaping the future of WFRC
About Us
The Women & Families Resource Centre (WFRC) is a Wolverhampton-based charity committed to supporting, advocating for, and empowering women and children. Through vital services-including a baby bank, domestic violence support, counselling, and crisis interventions-we help women regain independence and rebuild their lives.
Apply Today by submitting your CV to the link provided and be part of something life-changing!
