Back to search
Housing Manager
Location: Wolverhampton
Duration: 3 months + (extremely likely to go over)
Hours: 35 hrs
Start Date: ASAP
Venn Group are looking for dedicated Housing Manager join a Leading Housing Association. If you are passionate about supporting vulnerable people and looking for your next challenge apply now!!
The successful candidate will be responsible for:
- Overall responsibility for ensuring the delivery of high-quality housing services including Income Management/ Welfare Reform, Anti-Social Behaviour, Estate Inspections, Allocations, Voids, Complaints, Attendance and Resident Involvement
- To be responsible for planning, co-ordinating and redeploying resources and workload appropriately across the team to meet service and business demands
- Take ownership and responsibility for efficiently and honestly resolving any escalated complaints through to a successful resolution within prescribed time limits
- Work collaboratively with the chief officer, to analyse and deliver improvements across all relevant performance indicator areas in order to increase customer satisfaction.
- To participate in organisation wide service reviews, and policy and procedure reviews.
- Work collaboratively with the Finance & IT section to deliver on social projects such as financial and digital inclusion.
- Prepare detailed reports on key issues, including performance, staffing issues, legislative changes etc, as and when requested.
- To work closely with the Repairs & Maintenance Manager to ensure that all properties are well maintained and physically and financially sustainable.
- To promote the principles of safeguarding whilst having an understanding of child protection and vulnerable adult issues, referring to other agencies as appropriate.
- To ensure that accurate information and advice is given to residents, keeping up to date with policy and procedures, best practice, and legislative requirements.
The successful candidate will have:
- Enhanced DBS
- Relevant Experience in a Similar Role
- Drivers Licence and vehicle
To apply for this role contact Abbey Carver from the Housing team by emailing or calling
