Senior Account Manager (energy procurement & energy services)

Are you an Account Manager with great knowledge and experience gained from the energy industry (either from an energy supplier or energy broker)? Our client, a farm buying group in the UK is looking for an Account Manager to join their team. As the Account Manager, your specific responsibility will be around the procurement of electricity, gas and water on behalf of members. You will provide advice to members on energy management, renewables and the roadmap to net zero. You will also be responsible for managing the day to day activities of 2 Utilities Administrator. This would suit someone with customer service or account management background within the energy industry who have great utilities knowledge especially around electricity. Sounds like you? Apply today!  

Key responsibilities:

• Manage the relationship with key utilities suppliers and consultants
• Assess and investigate possible new suppliers and products in order to increase / improve service and terms to members in relation to utilities, renewables, energy management and the roadmap to net zero.
• Negotiate with existing and potential suppliers for the most competitive terms
• Oversee the member query ticketing system and ensure that SLAs are adhered to by the team 
• Deal with member queries as appropriate, providing consult on complex queries 
• Maintain accurate records of transactions with suppliers and supplier meetings. 
• Deal with problems and complaints in accordance with standard quality procedures.
• Collate relevant information on utilities markets and utilise this information to the groups benefit. 
• Keep up to date with utility and market trends.
• Manage 2 Utilities Administrator

Skills and experience required: 

• Experience in delivering real purchasing efficiencies and high quality administration
• Account management or customer service experience within the energy/ utilities industry
• Good knowledge of the energy market, in particular electricity
• Good knowledge of Microsoft Excel and Word applications
• Exceptional attention to detail
• Excellent communication skills
• Professionalism, positivity, integrity, reliability and trustworthy
• Approachable and ability to problem solve
• Commitment to delivering a high-quality service
• Ability to effectively adapt to change

Ref:                             14818

Role:                            Account Manager

Location:                      Framlingham, Suffolk (3 days in the office and 2 from home)

Salary:                         up to £40k depending on experience