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1st Line Support Technician, Windows, Support, Woodstock, Oxfordshire to £25K
An established IT Consultancy based on the outskirts of Oxford is looking to recruit a 1st Line IT Support Technician to work in their client’s stunning rural office location. As part of a team of dedicated technicians, you’ll be providing 1st Line Support to approx. 1250 users covering cutting edge hardware, software and infrastructure technologies.
Supporting one of the UK’s largest firms within their industry, this role combines both end-user support with more technical hands-on troubleshooting. If you want to make a move into a more technical environment, then it’s highly recommended that you apply for this role.
The role:
The 1st Line IT Support Technician will provide support to a diverse group of approx. 1250 users, responding to incidents and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You’ll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology.
About you:
First and foremost, you’ll need to be interested in IT. You’ll be self-motivated, conscientious, methodical and organised, with the ability to liaise with customers at all levels of a business whilst demonstrating excellent customer service at all times. You’ll possess a logical approach to problem solving and be able to multitask.
Essential skills:
• Excellent spoken and written English
• Windows 10, Word, Excel
• Understanding of Desktops/Laptops/Mobile hardware
Desirable skills:
• MS Office 365
• Apple mobile device support
• IP Telephony (Avaya or iPECS)
• Audio and Video support - MS Teams or Zoom
• Active Directory administration
• Incident Management and ticket logging tools e.g. Cherwell, Remedy, Service Now etc.
Desirable qualifications:
Any of the following: ITIL Foundation, Microsoft certifications, CompTIA A+
