Quality Assurance Coordinator

ML56- Quality Assurance Coordinator.

Salary: £40,000- £45,000.

Location: Oxford.

Overview:

First Military Recruitment are currently seeking a Quality Assurance Coordinator on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Coordinate a comprehensive Quality Management System aligned with ISO 9001.
• Maintain Quality Assurance (QA) policies, procedures, and guidelines to support a commitment to quality excellence.
• Coordinate external audits with certification bodies, including BSI and Achilles.
• Collaborate with internal teams to identify and address quality-related issues, ensuring effective corrective and preventative actions are taken.
• Manage the process for internal QA audits, preparing the audit programme and updating it quarterly.
• Coordinate a team of internal auditors, providing guidance and training as needed to enhance skills where possible.
• Undertake internal QA audits.
• File and analyse internal audit results, ensuring corrective action requests are implemented and closed out effectively.
• Support the preparation of quality management reviews with senior management.
• Prepare and update intranet pages and QA content.
• Prepare and issue communications relevant to the QMS where necessary.
• Support a culture of continuous improvement across the organisation.
• Act as a central point of contact for quality assurance and general compliance queries.
• Assist with developing and managing a comprehensive Customer Care process.
• Prepare resources to facilitate Customer Care Interviews.
• Analyse results from Customer Care interviews, addressing opportunities for improvement and training accordingly.

Skills and qualifications:

• QA Auditor qualification desirable.
• Proven experience working within Quality Assurance, to be discussed at interview.
• Working knowledge of ISO 9001, ISO 14001, and ISO 45001.
• Strong analytical skills.
• Excellent interpersonal and communication skills.
• Problem-solving mindset; able to demonstrate initiative and sound judgment.
• Ability to work effectively as part of a team.

Salary: £40,000- £45,000.

Location: Oxford.