3rd Line Support Technician

3rd Line Support Technician, Windows, Cloud, Woodstock, Oxfordshire to £45,000

A leading Service Provider is looking to recruit a 3rd Line Support Technician to provide outstanding support for their client of 900 users based in Woodstock, Oxfordshire and offices around the UK. This role is a mixture of 3rd Line/infrastructure support, system maintenance tasks & project work and requires the technician to be flexible, agile and resourceful. Good communication skills are essential as are an attention to detail, the quality of your work must be exceptional.

Main Tasks and Competencies

• Working with the Service Desk team on escalated issues, support and knowledge transfer
• Administer and maintain client network and infrastructure and the VMware infrastructure and SANs
• Pro-actively build own knowledge and experience to keep up to date with existing and emerging technologies
• Monitor and troubleshoot server and network performance
• Liaise with 3rd parties in regard to logging technical queries
• Carry out 3rd line daily checks, reporting & resolving issues to the agreed procedure
• Ensure client DR systems are fully operational and business continuity plans are current and that there is secure access to key services and data from any location
• Research, recommend, plan and implement infrastructure system projects
• Take ownership of the lifecycle of customer’s software as defined by the Manager, ensuring new software and its subsequence updates are fully tested before entering the production environment
• Proactively look at ways of making improvements in all areas of the client’s IT
• Applies knowledge of Information Security to ensure all company and client data and systems are kept safe from threats
• Approaches issues in a logical manner and takes ownership through to completion

Technical Skills and Qualifications

Essential

• Security Infrastructure (Firewalls etc)
• Windows Desktop environments, including the latest Windows Version
• Windows Server (Apply online only)
• Microsoft Exchange Server 2013 / 2016 / Office 365
• Networking – LAN, VLAN’s, Wi-Fi, WAN, Firewalls
• Virtualisation – VMware / Hyper-V
• Understanding of Information Security best practices
• Understanding of ITIL best practices
• Good knowledge of backup and replication systems

Desirable

• Office 365 Suite Administration Experience
• Knowledge of Microsoft System Centre Configuration Manager; including software/OS deployment
• Cloud Hosting (AWS, Azure)
• Experience with DR and Backups Technologies, in particular ArcServe
• Cloud Antivirud & Managed Networks
• Cloud managed telephony
• Cloud migration experience
• Microsoft Intune
• Cyber Essentials Plus & ISO27001