Customer Support Representative

Job Title: Customer Support Representative

Location - Worcester

Are you a people person with a passion for delivering exceptional customer service? Join our dynamic team in Worcester as a Customer Support Representative and be at the heart of our customer experience!

Location: WorcesterSalary: £25,000 per annum (increasing to £26,000 after probation)Hours: Full-time, Monday to Friday, 9:00 am to 5:30 pm

About the Role

As a Customer Support Representative, you will play a key role in handling 40-60 inbound and outbound calls per day, providing outstanding phone-based support to our valued customers. You'll work in a fast-paced contact centre environment, where no two days are the same.

Key Responsibilities:

• Respond to customer inquiries and provide solutions in a friendly, efficient manner.
• Manage a high volume of calls, ensuring every interaction reflects our commitment to customer satisfaction.
• Maintain accurate customer records and follow up on issues as required.
• Collaborate with colleagues to ensure seamless service delivery.

What's in it for You?

• Flexible Working: After your probation period, enjoy the flexibility of working from home 3 days a week and the option to adjust your hours to 8:00 am to 4:30 pm.
• Weekend Rotation: Work one Saturday or Sunday every 8 weeks, with a weekday off in lieu.
• Career Progression: Opportunities for professional growth and development in a supportive team environment.
• Competitive Salary: Start at £25,000, increasing to £26,000 after a successful probation period.

What We're Looking For:

• Excellent communication skills and a friendly, empathetic approach.
• Previous experience in a customer service or call centre role is an advantage but not essential.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a team and thrive in a fast-paced environment.

Why Join Us?

Our team is dedicated to providing exceptional customer experiences and we believe in rewarding our employees for their hard work. With a competitive salary, flexible working options, and a vibrant workplace culture, you'll find plenty of reasons to build your career with us.

Ready to Apply?

If you're excited to make a difference and provide top-notch customer support, we'd love to hear from you! Apply today by sending your CV to #Alice to join our Worcester-based team and start your journey toward a fulfilling career.

Join us and be part of a team that values your contribution and supports your growth!