Network Support Technician

Technical Support Specialist (Network)

The main purpose of the Specialist Technical Support Level 3 (Network) role is to work as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service.

To provide a high level of technical support to both internal customers and external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

Essential Skills:

• Routing and Switching
• Enterprise Firewalls
• VPN
• Load Balancing
• Remote Access Solutions
• Security Awareness

Desirable:

• Citrix NetScaler
• Zscaler
• SDWAN
• Software Defined Access (SDA)
• Web Proxies
• MS Azure
• VMWare/Hyper-V

The Specialist Technical Support Level 3 (Network) is a 60/40 Office/hybrid role with a potential requirement to attend the office up to 5 days a week depending on the needs of the team. There is a rota’d on call requirement to attend out of hours incidents at short notice

Benefits:

• 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
• Generous pension scheme.
• Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
• Affordable private healthcare and other savings.
• Gym membership discounts.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card - over 15,000 discounts from large national retailers.