Heels & Brogues Recruitment are working with a world-renowned client offering a fantastic opportunity for someone with experience managing a team of engineers. This role is ideal for a driven individual looking to lead and develop a high-performing field service team while contributing to the ongoing success of a global company.
Job Title: Field Service Area Manager
Location: South West, Wales and Midlands (Candidate Ideally based in the Gloucester/Kidderminster area)
Salary: 50,000 per annum + Bonus
Benefits:
- Company car
- Private Medical Insurance (Taxable Benefit)
- 25 days annual leave plus bank holidays
- Non-Contributory Company Pension Scheme (Company contributes 10%)
Primary Responsibilities for Field Service Manager:
- Support Senior Service Engineers to optimise the productivity of their teams by streamlining processes, ensuring efficient resource allocation, and maximizing the use of personnel and equipment.
Team Development:
- As a Field Service Manager, you will drive the training, development, and performance improvement of Senior Service Engineers.
Foster a collaborative feedback environment that encourages growth and continuous learning.
Process Compliance:
- Ensure adherence to service processes and company policies, addressing any non-compliance swiftly.
- Act as a key user for systems such as SIPS and other service tools.
Team Organisation:
- Provide effective leadership for Field Service teams, overseeing operational execution, performance, and development.
- Manage recruitment and team integration processes for new engineering hires.
Continuous Improvement:
- Analyse service operations and team performance to identify and implement improvements.
- Promote a culture of continuous development using performance metrics (KPIs) and customer feedback.
Customer Focus:
- Maintain high standards of customer interaction and satisfaction.
- Monitor customer feedback and act on Net Promoter Score (NPS) results or any other relevant metrics to enhance service quality.
Resource Management:
- Manage van-stock and spare parts efficiently.
- Approve Engineer overtime and travel expenses to ensure cost-effective operations.
Sales and Business Development:
- Identify potential sales opportunities for service contracts and machine placements during field visits.
- Provide leads to the Sales team based on machine status and customer feedback.
Requirements for a Field Service Manager:
Education & Knowledge:
- Strong understanding of field service operations, preferably in a technical or engineering environment.
Experience:
- Proven experience managing field service teams and leading Senior Engineers.
- Experience in customer service, team development, and resource management.
- A track record of implementing process improvements and driving team productivity.
Skills:
- Excellent leadership and people management skills, with the ability to motivate and develop teams.
- Strong organisational and planning skills.
- Good communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
- Ability to analyse performance data and implement continuous improvement initiatives.
Other for a Field Service Manager:
- Full UK driving license.
- Willingness to travel across the region as required and overnight stays.