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Job Title: Client Contract Coordinator
Location: Wrexham
Salary: £24,000
Description:
Our client is a market leader in their sector who span the entirety of the Northwest and West Midlands who are currently recruiting for New Contracts Advisors to join their pre-existing team on a permanent basis. The successful candidate will have previous experience in customer service and administration. Excellent communication, investigative and inter-personal skills including a strong and confident telephone manner are key. The successful candidate will be able to work in a team, organising and prioritising workload.
Responsibilities
- The successful candidate will be working on the Switch team, setting up new contracts and completing the illustrations and bids that the BDM has agreed.
- The successful candidate will also be dealing with customers/third party suppliers over the telephone/email
- Accurately updating and maintaining an inhouse CRM system
- Deliver and maintain a professional service
- As part of the team, manage the first response for inbound calls
- Answer client queries which vary in urgency and complexity, ensuring complete customer confidence
Required Experience:
- Previous experience working in customer service (call centre/busy office environment will be preferred)
- Previous administration experience and key attention to detail.
- Ability to remain calm under pressure
- A levels or equivalent (preferred)
- Excellent keyboard and computer skills
- Articulate, punctual and ability to organise workload
- Good organisational and communication skills
- Able to work as a member of a team
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
