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Customer Service Advisor

Recruit4staff
Posted 22 days ago, valid for 24 days
Location

Wrexham, Wrexham LL144EJ, Wales

Salary

£25,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Recruit4staff is seeking a Customer Service Advisor for a leading waste management company in Wrexham.
  • The position offers a salary of up to £25,000 per annum and is a permanent role with Monday to Friday hours from 8.30am to 5.00pm.
  • Candidates must have previous customer service experience and experience in handling complaints, both of which are essential.
  • The role involves managing inbound calls and emails, addressing customer enquiries, and resolving complaints.
  • Key skills required include good MS Office literacy and strong communication abilities, with the ability to work under pressure.

Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their site in Wrexham  For the successful Customer Service Advisor our client is offering:

  • Salary up to £25,000 per annum
  • Monday to Friday 8.30am till 5.00pm
  • Permanent position
  • Benefits: Free parking, 20 days + Bank Holidays + Pension

The role - Customer Service Advisor :

  • Responsible for managing inbound calls, emails and responses to customers
  • Handling a range of enquiries across two services in the UK Region
  • Manage and take ownership of any complaints from customers and members of the public
  • Administer emails and respond to customers via telephone and written methods where necessary 

What our client is looking for in a Customer Service Advisor :

  • Previous customer service experience - ESSENTIAL
  • Experience working with customer complaints / problem solving - ESSENTIAL
  • Good MS Office Literacy - ESSENTIAL
  • Confident communicator
  • Able to cope under pressure in a call handling environment

Key skills or similar Job titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager  Commutable From: Wrexham, Chester, Denbighshire  For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.